Customer Inspiration in Retail

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  • 3:30 h
  • English
  • Certificate
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Course overview

In this course, learn how to specifically foster customer inspiration and thus sustainably increase your revenue.

Discover why customer inspiration is becoming increasingly important, and explore practical approaches to measuring and implementing it in your own company.
In six clearly structured steps, we will show you how to inspire your customers using various tools.

Use this guide to target both target shoppers and experiential shoppers, convincing them with inspiring experiences.

  • E-Learning Course
  • Certificate: Amazon Readiness

Here’s what to expect

Expert knowledge

You will receive comprehensive and excellent know-how – presented in a clear and understandable way.

High flexibility

Learn where and when you want, at your own pace, whether during your lunch break or after work.

Practical approach

You will acquire practical knowledge through direct examples from the business world and learn how to implement it effectively.
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Target Group

This course is aimed at:
  • senior, middle and lower management
  • Specialists, project managers, and team leaders
  • Team leaders from various departments
  • People interested in retail
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What you have learned (Learning Objectives)

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  • You understand why customer inspiration is becoming increasingly important for retailers.
  • You can distinguish between the concepts of customer satisfaction and customer inspiration.
  • You are familiar with three approaches and various important tools to inspire your customers.
  • You know how to measure customer inspiration.
  • You know how to inspire different types of shoppers.
  • You know which tools to take to inspire your customers at different touchpoints along the customer journey.

Start now and become an expert in
Customer Inspiration in Retail!